Refund & Cancellation Policy

Last updated: August 07, 2026

At KVN Groups, we are committed to delivering a high-quality GST processing experience. Please read our refund and cancellation policy below to understand your rights and our obligations.

1

Subscription Cancellations

You may cancel your subscription at any time from your account settings or by contacting our support team. Upon cancellation, you will retain access to the service through the end of your current billing cycle. No partial refunds or credits will be issued for unused portions of a billing period.

2

Refund Eligibility

Refunds are assessed on a case-by-case basis. You may qualify for a refund if:

  • You request a refund within 7 days of your initial purchase.
  • A critical technical failure prevents you from using core features, and our team cannot resolve it within a reasonable timeframe.
  • You were incorrectly charged due to a billing error on our end.
3

Non-Refundable Cases

Refunds will not be granted in the following situations:

  • Change of mind after the 7-day grace period.
  • Difficulty understanding the software — we provide documentation, guides, and responsive support.
  • Issues caused by third-party services (e.g., GST Portal downtime, e-commerce platform data errors).
  • Account suspension or termination due to violation of our Terms & Conditions.
4

Processing Time

Approved refunds will be credited to your original payment method within 5–7 business days. You will receive a confirmation email once the transaction is initiated.

5

Request a Refund or Cancellation

To initiate a cancellation or refund request, email us with your registered account details and reason for request:

KVN Groups

Email: support@kvngroups.in